FAQ
Who can I contact?#
For every question related to the ECDP platform, you can contact B1 via our mailbox DIGIT-DATA-SERVICES@ec.europa.eu.
How do I request an ECDP platform service?#
You can start by contacting DIGIT.B1 via our mailbox DIGIT-DATA-SERVICES@ec.europa.eu. We will work with you in a collaborative manner to define your needs and provide you with the best solution also taking into account any budgetary limitations.
What budget are we talking about?#
Since every project is tailormade, the costs associated differ for each individually. You will pay every month for the usage of the infrastructure you actually consumed, including a fee for the management of the cloud resources by DIGIT.B1 which is calculated based on your infrastructure cost. Additionally, you will pay for a set amount of support by DIGIT to deploy, manage and maintain your project. Therefore, the total cost depends on the different services you have deployed, the traffic related to each and the support you request. All this will be estimated through the initial meetings with DIGIT.B1.
How do we avoid running out of budget?#
To assist you with managing the budget, DIGIT.B1 will set up alerts warning you of cloud consumption real time. Additionally, you will be provided with monthly reports that will include the cloud consumption calculated based on Icoco (the Commission’s costing tool), as well as the consumption of the human resources agreed.
How fast can the deployment happen?#
The deployment itself can happen quite fast. The most time-consuming process is determining your use case and specific needs, and later drawing up the contract (MoU) accordingly. On average, we estimate it takes about 1 month from the signed MoU to deployment.
How can we add or remove users from our environment?#
In order add a new user to your environments, please send an email to our mailbox DIGIT-DATA-SERVICES@ec.europa.eu with the required username, personal e-mail address, surname and last name of the new account owner.
What if I lost my account username and/or password?#
In order add a new user to your environments, please send an email to our mailbox DIGIT-DATA-SERVICES@ec.europa.eu with the username, personal e-mail address or surname and last name of the account owner.
Can I extend the network access of my environment?#
In case you are running against network issues (e.g., too strict inbound and/or outbound data flow restrictions set), please send an email to our mailbox DIGIT-DATA-SERVICES@ec.europa.eu with details of your required data flow. The team will investigate the root cause of the network limitation and adapt security measure where needed.